Return Policy

  1. If you wish to change your mind, you can cancel this contract within 30 days without giving any reason, and without liability except for any Product(s), which are made to your unique requirements or are distinctly personalised.
  2. Damaged goods must be returned within 15 days for an exchange.
  3. In the case of cancellation, you must return the unworn Product(s)  in undamaged condition to any of our addresses.
  4. The cancellation period will expire after 30 days from the day on which you acquire, or a third party, other than the carrier indicated by you, obtains physical possession of the Product(s).
  5. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision in a Durable Medium (e.g. a letter sent by post or email contact@charmejewellery.co.uk). In any event, you must be able to show clear evidence of when the cancellation was made. We will communicate to you an acknowledgement of receipt of such a cancellation, in a Durable Medium without delay.
  6. It is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  7. If you have cancelled the Product(s), which you received in connection with the Contract, you must send back the Product(s) or hand them over to us at Charmé 12A White Lion Walk, Guildford UK, Surrey, GU1 3DN not later than 14 days from the day on which you communicate to us your cancellation of this Contract. You agree that you will send the Product(s) with Royal Mail Special Delivery or International Express Service. We will cover the cost of returning the Product(s) as well. We recommend you obtain the receipt of postage from the Post Office as proof of postage, as we can't accept responsibility for parcels lost in transit. Email us the date of postage along with the parcels tracking number so we can track your parcel.
  8. To return the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address inside the packet) and then return it to us.
  9. If you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
  10. We may make a deduction from the reimbursement for loss in value of any Product(s) supplied, if the loss is the result of a Wrong Handling by you. If we neglect the deduction, you must pay us the amount of that loss that you are liable.
  11. We will make the reimbursement without undue delay, and not later than 10 days after the day we receive back from you any Product(s) supplied, or (if earlier) 10 days after the day you provide evidence that you have sent back the Product(s).
  12. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  13. Please press on below image to start the return process.