Terms and Conditions

These terms and conditions ("Terms and Conditions") apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms and Conditions carefully before accessing or using our website ("Website"), as we may accept your order ("Order") and enter into a legally enforceable agreement ("Contract") without further notice to you.

We reserve the right to change the content of this Website at any time, but we are not obliged to update any information on it. You agree that it is your responsibility to monitor changes to our Website. 

A breach or violation of any of the terms will lead to the immediate termination of your Contract. 

Overview

1.      These Terms and Conditions apply to the purchase of any product(s) or service(s) ("Product(s) or Service(s)"), by (a) ("Customer") — the consumer or you, and (b) Neotex UK Ltd trading as Charmé, 15 Tunsgate, Guildford, Surrey, GU1 3QT UK, with email address charme@neotex.co.uk; telephone number +44 1483 536489; the ("Supplier") — us or we. Each of (a) and (b) is a "Party" and collectively the "Parties".

2.     By purchasing any of the Product(s) or Service(s), you agree to be bound by these Terms and Conditions with the Contract. You can purchase the Product(s) from the Website only if you are eligible to enter a contract and you are of the age of majority.

Definitions

3.     Customer means an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession.

4.     Contract refers to the legally binding agreement between you and us for the supply of the Product(s) or Service(s).

5.     Delivery Location refers to the Supplier's premises or another place where the Product(s) are to be supplied, as specified in the Order.

6.     A Commercial Unit is a grouping within the division that could significantly diminish the value of the products or alter the character of the assortment (for example, a pair of earrings).

7.     Durable medium refers to paper, email, or any other means that allows information to be addressed personally to the recipient. It should enable the recipient to store the data in a way that is accessible for future reference over a sufficiently long period, and permit the unaltered reproduction of the stored data.

8.     Product(s) or Service(s) means the products or services advertised on the Website that we supply to you in the number and description specified in the Order.

9.     Order refers to the Customer's purchase of Product(s) or Service(s) from the Supplier, submitted in accordance with the step-by-step process detailed on the Website.

10. Order Confirmation is the email sent by the Supplier to the Customer after an Order is placed and confirmed by the Supplier.

11.    Wrong Handling refers to managing the Product(s) in a way that exceeds what is necessary for their nature, characteristics, and functioning.

12.   Privacy Policy outlines how we will handle your confidential and personal information received through the Website.

13.   Supplier refers to Charmé (Neotex UK Ltd).

14.   Website refers to our website www.charmejewellery.co.uk where the Product(s) are advertised.

Products

15.   The description of the Product(s) is as provided on the Website, catalogues, brochures, or other advertising materials. Any explanations are for illustrative purposes only, and there may be slight differences in the size and colour of the Product(s) supplied. Please be aware that some products might appear marginally larger or smaller than their actual size due to default screen settings and photographic techniques.

16.   For any Product(s) made to your specific requirements, it is your responsibility to ensure that all information or specifications you provide are accurate.

17.   All products featured on the Website are subject to availability.

18.   We can modify the Product(s) as needed to comply with any relevant laws or safety standards. We will inform you of these modifications.

Personal information and registration

19.   If this is your first purchase on our Website, you can register using your email address and create an account, and you will also be prompted to set a password. You must keep this password confidential and not disclose it to third parties. You will then be asked to enter your address. The address you provide must be the one to which the bank statement is sent. If you are already registered with us, you can log in using your credentials to access your account.

20. You agree that all information provided during registration is true and accurate and will be kept up to date at all times. We will use the information you give to contact you. By accepting these Terms and Conditions, you agree to receive notices from us by email.

21.   We retain and use all information in strict accordance with our Privacy and Cookies Policy.

Basis of sale

22. The description of the Product(s) on our Website does not constitute a contractual offer to sell the Product(s). When an Order is submitted on the Website, we may reject it for any reason and will endeavour to inform you promptly of the reason.

23. The Order process is outlined on the Website. Each step allows you to check and correct any errors before submitting the Order. It is your responsibility to ensure you have used the ordering process correctly.

24. A contract for the sale of Product(s) ordered will only be formed when you receive an email from us confirming the Order. You must ensure that the order confirmation is complete and accurate and notify us immediately of any errors. We are not responsible for any inaccuracies in the order you place. By placing an order, you agree to us providing you with a contract confirmation. You will receive the order confirmation within a reasonable time after the Contract is made.

25. No variation of the Contract, whether concerning the description of the Product(s), fees, or otherwise, can be made after it has been entered into unless the Customer and the Supplier agree on the modification in writing.

Price and payment

26. When you place your Order, you agree to buy the Product(s) at the price specified in your Order. All prices include VAT in the UK.

27. The price of the Product(s) and any additional delivery or other charges is that set out on the Website at the date of the Order or such different price as we may agree in writing.

28. It is always possible that, despite our best efforts, some of the Product(s) we sell might be incorrectly priced. If we find that the price of a Product has changed or that there has been a pricing error when we receive your Order, we will contact you to ask whether you wish to proceed at the correct price. If you confirm that you want to continue, please note that we will not be obliged to supply the Product(s) until we have sent you a second email confirming your Order.

29. All payments must be made at the time of placing the Order. All Orders must be paid for by credit or debit card. We accept payments via Visa, MasterCard, American Express, Maestro, Klarna, Apple Pay, Google Pay, and PayPal. If, for any reason, we cannot confirm or fulfil your Order, we will refund the amount you paid. We will only dispatch the Product(s) once full payment has been received.

30. All credit or debit cardholders or account holders may need to authorise and verify payments by card. Suppose your payment card issuer or our service provider declines payment or fails to authorise or validate it for any reason. In that case, we will not be liable for any delays or failure to deliver the Product(s) you ordered as a result.

31.   To ensure a secure purchase, we are Verisign certified. We also use standard Internet encryption technology to provide you with the highest level of security possible.

32. We do not store any of your payment details on the Website. You will be securely redirected to our payment processor for authorisation by your bank or payment provider.

Delivery

33. We will deliver the Product(s) to the Delivery Location by the specified time or within the agreed period, or no later than 30 days after the Contract is entered.

34. In any case, regardless of events outside our control, if we do not deliver the Product(s) on time, you may cancel the Contract if we have refused to provide the Product(s) or failed to deliver as scheduled.

35. If you cancel the Contract, we will, in addition to other remedies, promptly refund all payments made under the Contract.

36. If you were entitled to cancel the Contract but choose not to do so, you are still allowed to cancel the Order for any Product(s) or reject Product(s) that have been delivered. We will, without delay, refund all payments made under the Contract for any such cancelled or rejected Product(s). If the Product(s) have been delivered, you must return them to us or permit us to collect them from you, and we will cover the costs.

37. If any Product(s) form a Commercial Unit, you cannot cancel or reject the Order for some of those Product(s) without also cancelling or rejecting the Order for the rest of the Commercial Unit.

38. We do not deliver to addresses outside England, Wales, Scotland, Northern Ireland, the Isle of Man, or the Channel Islands.

39. You agree that we may supply the Product(s) in instalments if we experience a stock shortage or for any other genuine and fair reason, subject to the above provisions, and you will not be liable for any additional charges.

40. If you or your nominee fails, through no fault of ours, to take delivery of the Product(s) at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

41.   Ownership of the Product(s) will transfer to you upon delivery, provided that full payment has been received.

42. You should, where reasonably practicable, inspect the Product(s) before accepting them. If you discover a defect or damage, please get in touch with us promptly with your order reference number.

43. If any of the Product(s) are damaged or defective (through no fault of your own or misuse) before delivery to you, we will repair or replace the Product(s) or refund the price paid by you, including all shipping costs paid by you, provided that you have not worn, used or damaged the Product(s).

44. The risk of damage to, or loss of, any Product(s) will transfer to you upon delivery.

Withdrawal and cancellation

45. If you wish to change your mind, you may cancel this Contract within 14 days without providing any reason and without liability, except for any Product(s) made to your specific requirements or that are distinctly personalised. Products made to your specifications or resized, altered, or engraved at your request are non-refundable except in the case of a defect.

46. In the event of cancellation, you must return the Product(s) in undamaged condition to any of our addresses.

47. The cancellation period will expire 14 days after you acquire the Product(s) or a third party, other than the carrier you specified, gains physical possession of the Product(s).

48. To exercise your right to cancel, you must notify us of your decision to cancel this Contract, preferably by accessing the Return Section on the Website or by providing a clear statement of your decision in a Durable Medium (e.g., a letter sent by post or email). In any case, you must be able to present clear evidence of when the cancellation was made. We will send you an acknowledgement of receipt of the cancellation, in a Durable Medium, without delay.

49. It is sufficient for you to send your notice of cancellation before the cancellation period ends.

50. If you have cancelled the Product(s) received under the Contract, you must return the Product(s) or hand them over to us at 15 Tunsgate, Guildford, UK, Surrey, GU1 3QT, within 14 days of notifying us of your cancellation of this Contract. You agree to bear the cost of returning the Product(s).

51.   To return the Product(s), please package the parcel securely in the original packaging, include a note with your name and address inside, and send it back to us.

52. If you cancel this Contract, we will refund all payments received from you, including delivery costs, except for any additional costs that may arise if you select a delivery option other than the most economical standard delivery we offer.

53. We may deduct an amount from the reimbursement for any loss in value of Product(s) supplied if the loss results from your incorrect handling. If we fail to make this deduction, we may later require you to pay us the amount of loss to which you are liable.

54. We will process the reimbursement promptly, no later than 14 days after we receive the Product(s) from you or, if earlier, 14 days after you provide proof that you have sent back the Product(s).

55. We will process the reimbursement using the same payment method you used for the initial transaction, unless you have explicitly agreed otherwise; in any case, you will not incur any fees from the reimbursement.

Conformity and guarantee

56. We have a legal obligation to supply the Product(s) that are of satisfactory quality and in accordance with the Contract and their description on the Website.

57. All Products are covered by a two-year warranty starting from the purchase date (subject to normal wear and tear). During this period, Charmé will repair any product issue free of charge upon receipt of a valid proof of purchase. This guarantee becomes effective at the time the Product(s) are delivered and does not affect your statutory rights.

Successors and our subcontractors

58. Either Party may transfer the benefits of this Contract to another party and will remain responsible to the other Party for its obligations under the Contract. The Supplier will be accountable for the actions of any subcontractors it engages to assist with its duties.

Circumstances beyond the control of either Party

59. If a Party experiences a failure due to circumstances beyond its reasonable control, it will notify the other Party as soon as is reasonably practicable. During this period, the Party's obligations will be suspended to the extent that it is reasonable, provided that the Party acts rationally. The Party will not be liable for any failure it could not reasonably prevent. However, this does not affect the Customers' rights regarding delivery or any right to cancel.

Privacy

60. Your privacy is important to us. We respect your privacy and adhere to the General Data Protection Regulation regarding your personal data.

61.   These Terms and Conditions should be read alongside our Privacy and Cookies Policy.

Excluding liability

62. The Supplier does not exclude liability for any fraudulent act, or for death or personal injury caused by negligence or breach of the Supplier's other legal obligations.

63. As we sell products solely for private use, we shall not be liable for any claims from third parties, including commercial, financial, or economic damages, or for lost profits, consequential damages, or indirect losses (such as damage to reputation or lost opportunities), whether these result from foreseeable or unforeseeable consequences of using the Website, regardless of whether such loss was caused by our negligence or otherwise.

User comments and feedback

64. You agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you send to us.

65. We are and shall be under no obligation (a) to maintain any comments in confidence; (b) to pay compensation for any comments; or (c) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms and Conditions.

66. You agree that your comments will not infringe upon any rights of a third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libellous, unlawful, abusive, or obscene material.

67. You must not use a false email address, pretend to be someone else, or otherwise deceive third parties or us regarding the origin of any comments. You are entirely responsible for any comments you make and their accuracy. We accept no responsibility and hold no liability for any comments posted by you or any third party. 

Governing law, jurisdiction and complaints

68. The law of England and Wales governs this Contract (including any non-contractual matters).

69. Disputes may be brought before the courts of England and Wales, or, if the Customer resides in Scotland or Northern Ireland, before the courts of Scotland or Northern Ireland.

70. If any provision of these Terms and Conditions is found by any court or authority to be invalid, unlawful, or unenforceable, that provision shall be removed. The remaining Terms and Conditions shall remain valid and enforceable.

Miscellaneous

71.   The entire content of the Website, including all jewellery designs, images, text, graphics, trademarks, and other intellectual property rights — including the name 'Charmé' — is exclusively owned by Neotex UK Ltd and its licensors. All rights are reserved. You may not publish, alter, sell, resell, exploit, distribute, or otherwise reproduce the content or copies of the content provided to you or displayed on the Website in any format, nor may you use the material for any commercial or business purpose. You are only permitted to save, print, and display the delivered content for your personal use.

72. We do not guarantee that the Website will be continuous, timely, secure, error-free, or compatible with any hardware or software you may use. We accept no liability for viruses, and it is advised to take all precautions before downloading information or images from the Website.

73. You agree that we may, from time to time, remove the Website for indefinite periods or cancel the service(s) at any time, without notice to you. You expressly agree that your use of, or inability to use, the Website is at your sole risk. The Website and all Service(s) provided to you are offered 'as is' and 'as available' for your use, without any representations, warranties or conditions of any kind.  

74. You may not use our Product(s) for any illegal or unauthorised purpose, nor may you, in using the service (s), breach any laws (including but not limited to copyright laws).

75. You will be prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Website or any related website for violating any of the prohibited uses. 

76. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting Party.

77. The headings in this agreement are for convenience only and do not limit or affect these terms in any way.

 

Messaging Terms & Conditions

78. You agree to receive recurring automated marketing and informational text messages (e.g., SMS and MMS) from Charmé, including messages sent using an automatic telephone dialling system, to the mobile phone number you provided when signing up or any other number you specify. Consent to receive automated marketing texts is not a condition of any purchase. Msg & Data rates may apply.

79. Message frequency will vary. Our shop reserves the right to change how often messages are sent at any time, increasing or decreasing the total number of messages. We also reserve the right to change the short code or phone number used to send messages.

80. Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Our store, its service providers, and the mobile carriers involved in the programme are not liable for delayed or undelivered messages.

Cancellation

81.   Text the keyword STOP to any message from us to opt out of the programme. After sending STOP, you will receive one additional message confirming your cancellation. You acknowledge that our text messaging platform may not recognise or respond to unsubscribe requests that do not include the STOP command and agree that our store and its providers are not responsible for failing to honour such requests. If you unsubscribe from one of our text message programmes, you may still receive messages from our store through other programmes until you unsubscribe from those separately.

Changes to Messaging Terms

82. We reserve the right to terminate or modify our messaging programme at any time. We also reserve the right to alter these Messaging Terms at any time, and such modifications will take effect immediately upon posting. Your continued enrolment after such changes shall constitute your acceptance of them.

Charmé Jewellery

Address: 15 Tunsgate, Guildford, Surrey, GU1 3QT

Email address: contact@charmejewellery.co.uk

Telephone number: +44 1483 536489